JOB DESCRIPTION
To support our rapidly growing customer base in Stuttgart, Germany, we are looking for an experienced, enthusiastic, and driven Sr. Customer Program Manager to support our automotive business.
Responsibilities
- Articulate key program information internally and externally to stakeholders and key program sponsors.
- Develop and deliver the defined program scope to ensure customer requirements are successfully achieved.
- Represent company interests at customer meetings, build events, and via other means of communication.
- Perform planning activities such as WBS, project charters, and project plans. Follow defined methods and procedures for implementing new program development through product launches.
- Coordinate program activities.
- Perform program-level Risk/Impact Analysis reviews and define and record recovery strategies, including response plans and role ownership.
- Construct and maintain detailed Gantt charts to the performance baseline representative of the SOW detailed in defined project plans.
- Perform critical path analysis and work with the internal team to generate recovery plans to safeguard program milestones.
- Support Change Management activities to achieve program objectives.
- Provide leadership during program assessments with appropriate corporate/plant personnel.
- Prepare various program reports to confirm that the Scope/Quality/Cost of the program is on track.
- Owns accounts and identifies and realizes opportunities within the automotive market.
- Builds multi-level customer relationships to support account strategy and coordinate the use of internal resources including local application engineers and business unit staff, and overseas design teams to drive design wins.
- Provides value-added feedback on customer needs to management business units and customer service teams.
